Shipping Policy

We ship all orders using the United States Postal Service (USPS). Orders are typically processed and shipped within 5–7 business days from the date of purchase (excluding weekends and holidays).

Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow your delivery.

Lost or Damaged Items

We take every precaution to ensure your order arrives safely. However, once your package is handed over to USPS, Jerald’s Natural Shield is not responsible for damage, delays, or loss during transit.

If your order arrives damaged or does not arrive at all, please contact USPS directly to file a claim.

Returns & Refunds

Due to the nature of our products, we do not accept returns or offer refunds. All sales are final. This policy helps us maintain the quality, integrity, and safety of every product we ship.

That said, if you experience an issue with your order, we want to help. Please reach out to us at Shop.naturalshield@gmail.com so we can review your situation and offer support.

Exchange & Resolution Options

If you encounter an issue with your order, we offer the following options:

Damaged Items via USPS
- If your item arrives broken, please file a claim directly through USPS.
Broken Item Replacement
- Email us a picture of the damaged product.
- You will be asked to cover a $7 shipping fee, and we’ll send a replacement.
Discount on Next Purchase
- Email us with details and photos of the issue.
- We’ll provide you with a 20% off discount code for your next purchase.

Contact Us

If you have any questions about this policy or need help with an order, please contact us:
📧 Shop.naturalshield@gmail.com

We’re here to assist you and make sure your experience with Jerald’s Natural Shield is positive.

By placing an order with us, you acknowledge and agree to the terms in this Shipping & Return Policy.