Frequently asked questions
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Mosquitoes are repelled by the natural compounds in essential oils such as citronella.
How Citronella Works
Masks human scents: Citronella's strong aroma masks the carbon dioxide and lactic acid humans emit, which attract mosquitoes and other biting insects.
Repellent properties: The pungent smell is an irritant to many insects, causing them to stay away.
When blended with moisturizing shea butter, our formula creates a protective shield on your skin that bugs hate. You can even apply to your face, since the butter is nourishing to your skin.
Apply a thin layer or as much as you need, and see for yourself!
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Because our shea butter is made from natural, unrefined ingredients, you may occasionally notice small brown specks or pieces that settle at the bottom of the jar. This is completely normal and safe — it’s simply part of the natural plant material that didn’t fully strain out during the melting and blending process.
When we prepare each batch, the heavier particles naturally sink to the bottom as the shea cools and solidifies. Some batches are smoother than others, but this variation is a sign that your product is made fresh and true to nature — never over-processed or stripped of its natural properties.
These tiny bits do not affect the quality, safety, or effectiveness of the shea butter. In fact, they’re just a reminder that what you’re using comes directly from the earth. 🌿
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Our products are packaged in durable glass jars to ensure freshness, quality, and safety. Unlike plastic, which can leach harmful carcinogens into your product over time, glass is eco-friendly, non-toxic, and preserves the integrity of the ingredients. Because of this choice, shipping carriers like USPS charge a minimum of around $10 to safely deliver each order.
We understand that shipping may feel high compared to the product cost, and we’re actively exploring ways to offer more affordable options in the future, such as bundle deals, local delivery, and promotional shipping discounts.
Your support means the world, and it allows us to continue providing safe, eco-friendly, and high-quality products. Thank you for choosing us!
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Orders are processed within 5–7 business days (excluding weekends and holidays). Once shipped, you’ll receive a confirmation email with tracking details.
All orders are shipped via USPS. Please note that Jerald’s Natural Shield is not responsible for delays, damages, or lost packages once an order is handed to the carrier. For claims, please contact USPS directly.
📧 For questions about your order: Shop.naturalshield@gmail.com


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