Question 1

What makes Natural Shield special?

Accepted Answer

Natural Shield is a plant-based mosquito repellent line created by Jerald, a pest control professional. Our products use shea butter and essential oils like citronella to naturally repel mosquitoes without harsh chemicals.

Question 2

How does it work?

Accepted Answer

Mosquitoes are repelled by the natural compounds in essential oils such as citronella.

How Citronella Works
Masks human scents: Citronella's strong aroma masks the carbon dioxide and lactic acid humans emit, which attract mosquitoes and other biting insects.

Repellent properties: The pungent smell is an irritant to many insects, causing them to stay away.

When blended with moisturizing shea butter, our formula creates a protective shield on your skin that bugs hate. You can even apply to your face, since the butter is nourishing to your skin.

Apply a thin layer or as much as you need, and see for yourself!

Question 3

What are the brown specks at the bottom of my shea butter jar?

Accepted Answer

Our shea butter is made from natural, unrefined ingredients, so you might see small brown specks at the bottom of the jar. This is completely normal and safe. These specks are just part of the natural plant material that didn't fully strain out during the melting and blending process. They don't affect the quality, safety, or effectiveness of the shea butter. It's a sign that your product is fresh and true to nature. 🌿

Question 4

Is your product safe for kids and families?

Accepted Answer

Yes! Our formulas are chemical-free, DEET-free, and toxin-free, making them safe for children and adults. For babies under 6 months, we recommend applying a small amount on clothing instead of direct skin contact.

Question 5

How long does the protection last?

Accepted Answer

Our protection lasts 2–4 hours on average. For longer outdoor activities, reapply as needed.

Question 6

Will it make my skin greasy?

Accepted Answer

Our shea butter base is lightweight and absorbs quickly, leaving skin soft and hydrated — not sticky or oily.

Question 7

Does it really work as well as chemical repellents?

Accepted Answer

Yes. While chemical repellents like DEET work by masking your scent, Natural Shield uses natural oils that actively repel mosquitoes. It’s safe, effective, and perfect for families who want protection without chemicals.

Question 8

Why is shipping $10.95 and up?

Accepted Answer

Our products are packaged in durable glass jars to ensure freshness, quality, and safety. Unlike plastic, which can leach harmful carcinogens into your product over time, glass is eco-friendly, non-toxic, and preserves the integrity of the ingredients. Because of this choice, shipping carriers like USPS charge a minimum of around $10 to safely deliver each order.

We understand that shipping may feel high compared to the product cost, and we’re actively exploring ways to offer more affordable options in the future, such as bundle deals, local delivery, and promotional shipping discounts.

Your support means the world, and it allows us to continue providing safe, eco-friendly, and high-quality products. Thank you for choosing us!

Question 9

Do you ship nationwide?

Accepted Answer

Yes! 📦 Natural Shield products are available for nationwide delivery.

Question 10

How does your shipping process work?

Accepted Answer

We process orders within 5–7 business days (excluding weekends and holidays). Once shipped, you'll get a confirmation email with tracking details. All orders are shipped via USPS. Please note, we're not responsible for delays, damages, or lost packages once an order is handed to the carrier. For claims, please contact USPS directly. For questions about your order, email us at shop.naturalshield@gmail.com.

with our Repellant Shea Butter